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faq

 

Ordering and Special Requests

 

I’ve a particular request for my JobreMoon Gifts order. How do I do this?
For each item there’s a “Special Requests or Comments” field. Write your request as clear as possible and we’ll do our best to comply.

 

Can I see the design of my name before I make my purchase?
To get a precise design send us an e-mail requesting your name in a desired font and the JobreMoon Gifts graphic designers will gladly create a design for you.

 

In what order do I place the letters for my monogram?
Check out in Tips our Monogram Tips and Guide. It should guide you step-by-step to create your very personal customized monogram piece.

 

What chain length should I order?
Try in Tips our post known as Choose the Perfect Necklace Length for assist finding the right length to your chain.

 

Can I personalize my JobreMoon Gifts Order in other languages?
We will personalize your JobreMoon Gifts order with any language as long as you send us an example of the writing and letters.

 

How can I modify my order once it has been made?
If you wish to change your order you must contact us within 12 hours of placing the order. Go to contact us and send us message requesting the specifications of the change.

 

How can I cancel an order?
Orders can only be cancelled 12 hours after placing the order. Contact [email protected] to cancel an order. Any order cancelled after 12 hours is subject to a possible 30% restocking fee.

 

Can I order a necklace with special characters (#, @, &, $)?
You can personalize your necklace with any special characters when placing your order.

 

JobreMoon Gifts Products

Is the jewelry made out of true precious metals?
Sure, of course! All of JobreMoon Gifts precious metals are stamped with 14K (gold) stamp or 0.925 (sterling silver) stamp.

  • 14K Gold is 58% Gold (14/24) and bears the stamp 14K
  • Sterling Silver is 92.5% pure silver (925/1000) and bears the stamp 925 or 0.925
  • 24K Gold plating is a technique of depositing a thin layer of gold on to the surface of sterling silver so it’s going to bear the 925 or 0.925 stamp.

 

Is it worth making my necklace double thickness?
Although it costs a bit more JobreMoon Gifts definitely advises you to improve your 14K gold piece to double thickness for the sake of durability especially for longer names and words. The common thickness is 0.4 mm while the double thickness is 0.8 mm.

 

Can I add a Swarovski crystal or diamond to my JobreMoon Gifts purchase?
Take a look at our Diamond and Birthstones name necklace collections. There are also some products in the “Love Necklaces” that you can personalize with a birthstone swarovski crystal.

 

How will my jewelry/watch be shipped?
We are able to ship out your watch by using DHL express, USPS, or by Standard Worldwide Airmail, depending on which option you chose while checking out. Both methods of shipping are secure, and require acknowledgement of receipt of package by using the recipient. For More info please check our shipping and handling page.

 

How can I know whether my watch has been shipped?
As soon as we ship your order, we will send you an e-mail confirming shipment together with a Standard Worldwide Airmail reference number or a USPS or DHL tracking number that you can use to check the status of your package online. You can also check the status of your order here: Tracking Package.

 

Do you ship to all international locations?
We ship to all major international places. For a whole listing of countries we ship to and shipping information, please click on here: shipping and handling. If your country/territory is not in the list, e-mail us and we will quote you on whether we are able to ship for your address and the shipping costs.

 

Do you charge any tax on your products?
For exports, JobreMoon Gifts C.A. does not charge any additional tax at the prices listed on our website. You only pay what you see. For some countries, you’ll be charged import tax by the customs of your country that’s the same as the GST or VAT in your country. However, in such rare cases even with the tax you will end up saving considerably by buying with us.

 

Are Jobremoon’s watches and jewelry 100% genuine?
All watches and jewelry sold from JobreMoon.com are 100% authentic, genuine and brand new. We do not sell used, previously owned, replica, or imitation watches and our Sterling Silver, 14k Gold and 24k Gold Plated jewelry are 100% genuine. All watches are shipped in watch box with documents. Our thousands of customers from round the world will testify to the authenticity of our watches and our service.

 

What forms of payment do you accept?
We accept all major credit cards, through PayPal or 2Checkout. Both forms of payment are completely safe. We do not have access to your credit card numbers or financial information and hence we do not store it anywhere either. Only PayPal and 2Checkout use that information to process the payment.

 
 
 
 

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