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Why am I being requested to “Verify” my payment?

As a result of your order has been held for a standard anti-fraud check by JobreMoon Gifts C.A.

“But I already gave you my payment details – why do you want something more??”
Typically, unfortunately, thieves gain access to individuals credit card details or Paypal accounts.

The thieves usually try to use the stolen details to pay for merchandise purchased on-line. When you pay us your credit card or financial institution card payment is processed by a 3rd party (ie Paypal, GC or other payment companies ) and never by JobreMoon Gifts C.A. directly. Due to this fact, we have not seen any of your financial details or your credit card details.

That is why we’ve to confirm whether the payment was authorized by the payment account holder or not. To protect everybody against a small number of fraudsters, we have to complete these ID verifications with customers randomly.

What can I do next so that you process my order?

You have to reply to us and send us:

Proof that you’re the person who paid the order.

Or, if the order was paid by another person, proof that the cardboard holder made/authorized the payment.

What documents do I need to provide?

You have to present 2 varieties of documents, the picture of the payer’s credit card and the payer’s ID proof. The images must be clear, in color and with a size below 2 MB.

1. The payer’s credit card image (in color)
Please SHOW the following details:
-the 4 last numbers
-the expiry date
-the cardholder’s name
Please refer to the example below;

 

creditcard

 

2. An image proving the payer’s ID and displaying his name (in color) such as:
– PASSPORT PHOTO PAGE
OR
– NATIONAL ID CARD
OR
– DRIVER LICENSE.

Please SHOW the following details:
– The complete name,
– The expiry date (document have to be valid)
– The person’s face
– The person’s signature
– The person’s address if applicable

Please HIDE
– The ID/Passport/Driving license number
– The Date of birth
Please refer to this example below

driverlicense

It is a one-time check only. As soon as we confirm the order we’ll it process right away.

What type of documents will you refuse?

We’ll refuse blurry image or image which can be small photos that we can not read clearly.

How can I protect my privacy?

HIDE any delicate data such as date of birth, ID, Driver and passport’s number. The name must still be shown clearly.

After getting my documents what will you do?

We are going to review it and delete them from our system. We won’t share nor promote any of your details to a 3rd party.

How can I make sure you are not a fraudster?

We’re registered company that has been around for several years. We’re right here to work with you in the long term. We’re certified “Paypal Verified” and “DMCA Protected” as you can see on our homepage.

When do I need to reply and provide you the documents?

We will contact you via your account and will notify you by email too. We expect your reply with the documents inside 3 business days after we sent the message. We’re grateful for your collaboration and understanding. Thanks!

Please feel free to contact us when you’ve got any questions.

 

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