For Customized Jewelry
At JobreMoon Gifts C.A. it’s our requirement to provide you a confident and satisfactory purchasing experience. Our supportive and dedicated members of employees work around the clock to make sure that all your designer and customized crafted necklaces, bracelets, earrings, and rings are delivered to your required destination in time.
Each detail that pertains to your order is recorded and worked on in order to meet your exact preferences. Upon confirmation of details and completion of payment transactions, each piece of jewelry is designed to satisfy your precise requirements.
Since all handcrafted and customized necklaces, bracelets, earrings, and rings are uniquely designed to an individual’s specifications, these items normally can’t be sold to other clients if returned. It’s therefore imperative that you get to ensure that all details contained in your order are correct before being scheduled for shipping. Ensure that the spellings for names that have to be engraved are correct as well as the color, dimensions and some other particulars regarding your order.
However, if you’re not pleased with the items that you just obtain or if it sustains any injury throughout delivery, you can also make a return and have it exchanged with another one. This also applies to all mistaken shipments that you could be receive. If you have any issues with your order, be sure to contact us as quickly as possible by sending us an e-mail to Customer Service in order that we will move swiftly to correct the issue. If a decision isn’t achieved, a full refund will be given back except for shipping and handling expenses.
You’ll be able to return new, unopened jewelry sold by JobreMoon Gifts within 30 days of delivery.
Please notice that there will be a 30% restocking fee on customized jewelry.
For Brand Watches
All listed watches on Jobremoon.com come with both our Years prolonged worldwide warranty or 1 year worldwide manufacturer guarantee (the warranty data is supplied on the watch information page of every watch). For brands in which we offer our own warranty, if your watch requires repair or servicing, you can ship the watch back to us and we can repair it for you and send it returned to you. You only need to pay for the shipping costs.
All our watches are new and 100% authentic. We never deal in replica/used/refurbished watches. All our suppliers additionally deal in only authentic watches. We’ve high-quality verification measures in place to make sure that every one watches are new and authentic. Every watch is quality inspected before shipping out to you. An international warranty card or a warranty sticky label with the date of purchase will be pasted at the final page of the instruction manual of your watch. Additionally, for brands where we provide our 2 years warranty, we preserve records of dates of purchases by means of our customers so a guarantee card isn’t necessary while sending the watch for repair. Simply drop us an e-mail and we can analyse your problem (in our experience, many a times it’s only a setting of the watch and no repair is needed). In case repair is needed we are able to ask you to send the watch to us, service it and send it back to you.
Providing our own warranty for certain brands allows us to offer you authentic watches at discounted costs for those unique brands. Some manufacturers do no longer allow sellers to provide both manufacturer warranties and low costs, so all dealers should choose only one or the other. And so for these brands you too have the decision to make about which is more important to you. Just like the manufacturer, our warranty covers all manufacturing defects and associated costs except the shipping fees. And to minimize the danger that you’ll ever want it in the first place, we check out every watch before it leaves our warehouse so the only viable defects are those who appear during use.
We’ve an extended records of satisfying customers with 100% brand new, entire, genuine watches, attentive customer support, and fast shipping. We agree with that the benefits we offer make us the best preference to satisfy your watch desires. We are hoping you agree, and we stay up for serving you.
For brands where we offer our 2 years warranty, please refer to this conditions
- The warranty only covers the internal mechanism of the watch.
- The warranty doesn’t cover the watch case, watch bracelet, straps, glass or battery.
- The warranty doesn’t cover external damage to the watch, case, crown and the face of the watch.
- Damage to the mechanism of the watch due to rough use, dropping, banging etc. is not covered. Damage to the crown and mechanism due to pulling the crown too hard is also not covered.
- The warranty is void if the watch has been tampered with. It is fairly easy for the service center to tell if the watch is not working or damaged due to user action or if the watch has been tampered with. In such cases there will be a charge for the repair which will be assessed by the service center.
We accept returns and will refund you for your purchase under the conditions mentioned below.
To be eligible for return or change, all watches need to be sent back to us in the first 30 days following the receipt of the watch and must meet the subsequent conditions:
- Watch in original operating condition without a accidental damage resulting from you.
- No scratches on the watch case, glass or watch strap due to usage.
- No resizing, altering of bracelet
In case you obtain a watch which is damaged in transit or not working on arrival, it’s still eligible for return. Please contact us without delay at [email protected] in case you received a defective item.
As soon as you return the watch, you can choose either money back of the purchase price or an exchange with some other watch with the price difference topped up or refunded. We can issue a refund within 24 hours of receipt of the return package.
Return shipping costs are the responsibility of the purchaser. We aren’t responsible for lost or damaged packages.
To request a return please send an email to [email protected] with the subject “return requested” and indicate your order number and the cause for return in your e mail. We will reply inside 12 hours together with your RMA number and return instructions.